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Terms & Conditions
Introduction
These Terms and Conditions (‘the Terms’) form part of every contract made between Rewind Photo Lab Pty Ltd (‘RPL’) and any other person, company or other legal entity (‘Client) for the supply of goods and services by RPL (other than hire of equipment or gallery space hire). The Terms prevail over any written terms and conditions of the Client. Any variation to the Terms will not be effective unless agreed in writing by a Director or appointed representative of RPL. All contracts between RPL and the Client will be governed by NSW law and the parties agree to submit to the jurisdiction of the NSW Courts. Any provision in these Terms which is or becomes unenforceable in any jurisdiction will be ineffective without invalidating any other provision of these Terms and such unenforceability will not invalidate that provision in any other jurisdiction.
Price, Payment $ Credit
The Client will pay to RPL the price for goods or services which is applicable at the time the goods or services are ordered from RPL. Customer loyalty cards provide free developing and scanning for the 10th roll of film, to the value of a standard develop & scan. When used in a purchase involving more than one roll, the card will be applied to the cheapest roll. If the Client’s requirements for the 10th roll are greater than the value of a standard develop & scan, the Client will only be discounted the cost of a standard develop & scan.
Retention of Film-Related Materials:
When processing film, it is common practice for RPL to consider the backing paper, spool, film canisters, and any other associated materials as waste products of the process. Unless specifically requested by the customer in writing at the time of submitting the film for processing, RPL is not liable to retain these waste products as part of its standard service. RPL's primary service offering is to process the film and provide the customer with the developed negatives or digital images, as applicable. By engaging in RPL's film processing services, the customer acknowledges and agrees that RPL is not responsible for retaining any containers, spools, backing paper, or other materials associated with the film unless explicitly requested in writing. If the customer wishes to have any of these materials returned, they must notify RPL in writing at the time of film submission, and any additional fees for handling, storage, and shipping may apply.
Loyalty Cards
Loyalty cards do not apply to mail in jobs and will only apply to films submitted when dropping off in-store.
Orders
Unless RPL is given prior written notice by the Client, the person placing or signing the order on behalf of the Client will be deemed to be authorised to do so. RPL reserves the right to refuse to accept any order. RPL will not act on any order if there is any ambiguity or uncertainty over the instructions or the validity of that order. If the Client cannot correctly identify the product that is being submitted for processing, RPL reserves the right to refuse service to avoid disappointment based upon the Client’s lack of knowledge regarding that product.
Quotations
If the client’s order differs from the standard specification or usual method of production on which the quotation was based, then RPL reserves the right to vary the quotation (including the price). Service times which are quoted are target times only and RPL reserves the right to vary services times and, to the extent permitted by law, accepts no liability for failure to comply with quoted service times. Similarly, if the Client changes its order from that which was originally given, service times may be affected and, to the extent permitted by law, RPL will not be liable for any loss, damage or expense arising from the change in service times.
Deliveries
Unless RPL is given prior written notice by the Client, the person placing or signing the order on behalf of the Client will be deemed to be authorised to do so. RPL reserves the right to refuse to accept any order. RPL will not act on any order if there is any ambiguity or uncertainty over the instructions or the validity of that order. If the Client cannot correctly identify the product that is being submitted for processing, RPL reserves the right to refuse service to avoid disappointment based upon the Client’s lack of knowledge regarding that product.
Image Sizes & Paper Sizes
Some digital files, transparencies or negatives do not have the same proportions as certain paper sizes. If this is the case, the Client must inform RPL if they require the full image area (full frame) to be printed or whether RPL should crop the image to fill the paper. If no instructions are given and confirmation cannot be obtained from the Client, RPL will print the full image area (full frame) with a border. At its own discretion, RPL reserves the right to suspend the commencement of any job if clear instructions are not given or if in RPL’s opinion, there is some ambiguity over the order.
Customer Expectations
Unless otherwise requested by the Client, RPL will produce images according to RPL’s standard of the best product possible. If the Client wants RPL to deviate from this standard, and instead use some different standard required by the Client, RPL must be informed prior to the commencement of the job.
Metamerism
Metamerism is a perceived matching of the colours that, based on differences in spectral power distribution, do not actually match. Because of the metameric effect, Clients may perceive the colours of their images to be different once they leave the store and view it under a variety of other light sources. RPL uses 4700-5000k lighting which emulates daylight to create a neutral and consistent colour experience within the lab.
Old & Expired Film
RPL will, if the Client requests, attempt to develop and process old and expired rolls of film, but the Client acknowledges and accepts that it may not be possible to develop and process such film to the same quality as unexpired film. RPL will endeavour to develop it to the manufacturer’s specifications of the film type, but due to the uncertainty of old and expired film, there are often deviations in image quality of old and expired film. To the maximum extent permitted by law, RPL will not be liable if the quality of the images is unsatisfactory to the Client, or for any loss or damage sustained by the Client as a result of attempting to develop such film.
Blank Film
In the event that the Client’s film is blank after developing, RPL will only charge the Client RPL’s fee for developing only. If the client has paid for a service that includes both developing and scanning or printing, then in such a case RPL will not do the scanning or printing and will refund the Client the difference between the price paid by the Client for the full service, and RPL’s standard fee for developing only. Blank rolls will be cut, sleeved and stored as per a usual order to be collected by the client.
Uncollected Goods
Clients’ work will be stored free of charge within RPL’s filing system for 30 days from date the work is dropped off or mailed in. After that time, if Clients wish to retrieve their property they will incur a retrieval fee of A$10 per job (classified as each time the Client dropped work off in one day). Client’s work are stored off-site and after the request for retrieval and payment is made, the Client’s work will be mailed out to the address provided to RPL by the Client. If any items or materials deposited with RPL by the Client have not been collected by the Client within 12 months then the Client relinquishes ownership over their property to RPL and RPL may dispose of it or destroy it in RPL’s discretion. If a Client sends film to RPL for processing and does not provide a return address for the processed film to be sent to, RPL will be entitled to dispose of or destroy the film after 12 months if no return address has been provided during that time.
Copyright & Moral Rights
RPL will claim no copyright in material submitted to RPL by virtue of work undertaken by RPL on behalf of the Client. The Client warrants that it owns or controls all rights or has obtained all copyright, moral rights, and other permissions, consents and waivers as are required for all copying, processing, printing, scanning and manipulation to be undertaken by RPL and the Client hereby irrevocably authorises RPL to do all such copying, processing or manipulation as is necessary in performing or ancillary to the services requested by the Client. The Client further warrants that no copyright or moral rights or any other rights of a similar nature now existent or hereafter created will be infringed by virtue of anything done by RPL on behalf of or at the request of the Client, or by the Client at RPL premises, or by the Client or by any other party with the Client’s approval on equipment sold, supplied by RPL to the Client, or access to which is provided by RPL to the Client or to any party at the direction or request of the Client. The Client further warrants that all film, negatives, digital media, and electronic files deposited with or sent to RPL do not contain any material which is illicit, illegal, defamatory, blasphemous, obscene or intrusive. The Client agrees to indemnify RPL against all claims, suits, actions, losses, damages, or expenses (including legal costs on an indemnity basis) which RPL may suffer or incur by virtue of any breach of the above warranties or which are connected with any claim by any party against RPL that any copyright or moral rights or any similar rights have been infringed by RPL, or that RPL has induced, encouraged, authorised or otherwise been associated with such infringement, by virtue of anything done by RPL on behalf of or at the request of the Client.
Liability
In Australia, goods and services supplied by RPL come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under thie Australia Competition And Consumer Act and other laws. Any and all other warranties and conditions in respect of goods or services supplied by RPL, which are not guaranteed by the Australian Consumer Law or the Competiton And Consumer Regulation 2010, are expressly excluded by RPL where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.
Limitation of Liability for Film Processing
In instances where a customer's film is compromised due to an inadvertent processing error by RPL, our responsibility will extend to refunding the complete cost of the processing service, in addition to providing the customer with a new, unexposed film of identical value. If necessary, we are willing to offer our retouching services, subject to RPL's usual fees and terms. RPL recognises the potential sentimental or commercial value of the images on the film; however, we are not responsible for any indirect, consequential, or special damages that may result from the loss or damage of the film. This includes, but is not limited to, emotional distress, loss of revenue, or any other related losses. By utilsing RPL's film processing services, the customer acknowledges and accepts this limitation of liability and relinquishes any rights to pursue additional compensation or remedies for damages beyond what is outlined in this clause.
Limitation of Liability for Public Dropbox Use
Responsibility for Damage or Loss: RPL will exercise reasonable care in handling and processing your film. However, we cannot be held liable for any accidental damage, loss, or theft of your film during its transport or storage in the dropbox. This includes, but is not limited to, damage caused by weather conditions, vandalism, or other unforeseen circumstances. Identification and Labeling: To ensure efficient processing and avoid confusion, all submitted film should be clearly labelled with your name and contact information. Failure to appropriately label film can result in delays or inability to process your order. Unclaimed Items: Any items submitted via the dropbox that remain unclaimed, unidentified, or unprocessed for 90 days or more will be disposed of at the discretion of RPL. To avoid this, please ensure you promptly collect your processed film and keep in regular contact regarding unprocessed items. By using the RPL Dropbox service, you agree to these terms and conditions. If you do not agree to these terms, please do not use the Dropbox service.
To the maximum extent permitted by law:
(a) RPL’s liability to the Client for the loss (including theft) or destruction of or damage to any film or negatives, digital media or other material belonging to the Client which are deposited with RPL for processing or other purposes, whether caused by the negligence of RPL, its employees or agents or otherwise will be limited to the replacement cost of the film negatives, digital media or other materials, and RPL will not be liable for the cost of re-taking or re-shooting the material contained in the film, negatives or other material; (b) RPL will not be liable for the loss or corruption of any digital information left or supplied to RPL by the Client. It is the responsibility of the Client to create and retain back-ups of all digital information supplied to RPL, whether such digital information be supplied on disk, digital memory card, portable hard drive or via electronic transmission (email/google drive/dropbox etc); (c) RPL accepts no responsibility for changes in images after delivery to the Client, as RPL has no control over display and storage conditions after the images leave RPL’s premises; (d) RPL will not be liable for any failure to perform any contract between RPL and the Client which is due to any circumstances beyond RPL’s control including (but not limited to): inability to secure labour, materials, supplies or transport, or scarcity of fuel, power or components (including computer software and hardware), or machine breakdown (including computer, server, ISP network), theft, vandalism, fire, storm, flood, war, civil disturbance, strikes, lock-outs, or industrial action (of any form).
Return and Refund Policy
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use Film, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mail@rewindphotolab.com.au. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at paul@rewindphotolab.com.au and send your item to: Rewind Photo Lab, Unit 3/338-356 Mitchell Rd, Rewind Photo Lab, ALEXANDRIA NSW 2015, Australia. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: Rewind Photo Lab, Unit 3/338-356 Mitchell Rd, Rewind Photo Lab, ALEXANDRIA NSW 2015, Australia You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sydney Store

338-356 Mitchell Road,

Alexandria NSW 2015

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